REFUND POLICY

Processing Refunds

When you email our customer service to initiate a return, your request will be processed as quickly as possible. Please note that due to high demand, immediate responses may not always be possible.

Customer Satisfaction

We are committed to ensuring that our customers are 100% satisfied with their purchases. If you experience any issues with the product, please contact us immediately at mraglobal00@gmail.com for assistance.

Refund Eligibility

You have the right to cancel your order within 30 days of receipt. If you cancel, you have an additional 30 days to return the product. To be eligible for a full refund, the product must be returned in its original condition and packaging. Contact us at mraglobal00@gmail.com to initiate the return process.

Refund Process

Inspection: Once we receive your returned product, we will inspect it to ensure it meets the return conditions.
Refund Issuance: After inspection, we will process your refund to the original payment method within 14 days.
Return Shipping Costs: Customers are responsible for return shipping costs, which are approximately 9.95 EUR per package.

Non-Returnable Items

Refunds cannot be issued for:

Sealed products that have been opened
Customized products made to the consumer’s specifications
Personal items that cannot be returned due to their nature

Damaged or Incorrect Products

If you receive a damaged or incorrect product, contact us within 30 days at info@arturelights.com with a photo of the defect. We will either replace the product or provide a full refund. For recurring defects, we will refund the purchase amount.

Frequently Asked Questions

Refund Timing: Refunds are processed within 14 days after we receive and inspect the returned product.
Return Shipping Costs: Customers bear the return shipping costs.
Contact Before Return: Yes, contact us before returning a product to get the correct return address.
Contact Information: Email mraglobal00@gmail.com. Our team is available Monday to Friday, 9 a.m. to 5 p.m.

CONTACT INFORMATION

For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact" menu, and we will respond as quickly as possible.

You can contact us on the following details and Days (GMT):

Monday to Friday: 09:00 - 17:00
Saturday and Sunday: Closed

Company name: MRA Global Limited
Physical Address: Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong
Email-Address: mraglobal00@gmail.com

Any questions? Contact us via our Contact page